Effective Date: 12/20/2024
At ClothesAll, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with the products you have received, we offer a refund policy to make the process easier for you. Please read the following guidelines to understand how our refund policy works.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 14 days of the purchase date.
- The product must be unused, unworn, and in its original condition, with all tags and packaging intact.
- The product must not be a sale or clearance item, as these are not eligible for refunds (unless otherwise stated).
2. How to Request a Refund
If you meet the refund criteria, please follow these steps:
- Contact Us: Email us at Support@clothesall.com with your order number, the product(s) you want to return, and a brief explanation of the reason for the return.
- Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
- Return the Item: Send the item back to us using a tracked shipping method. The shipping address will be provided in the return instructions.
- Inspection and Processing: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund.
3. Refund Method
Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
4. Non-Refundable Items
The following items are not eligible for a refund:
- Sale or clearance items (unless otherwise stated)
- Gift cards
- Intimate apparel or swimwear (for hygiene reasons)
- Customized or personalized items
- Products marked as "non-returnable" on the product page
5. Return Shipping Costs
The customer is responsible for the cost of return shipping unless the product was defective or damaged upon arrival. In such cases, we will cover the return shipping costs. We recommend using a trackable shipping service to ensure your return is received by us.
6. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including any return shipping costs.
8. Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
9. Contact Us
If you have any questions or need assistance with your return or refund request, please contact us at:
Email: Support@clothesall.com
By making a purchase at ClothesAll, you agree to our refund policy. We appreciate your understanding and thank you for shopping with us!